Personal Data Protection Statement
Aesthea Clinic Pte Ltd, referred hereon in as “Aesthéa”, is committed to protecting your personal data. Aesthéa collects, uses, discloses and retains your personal data in accordance with the Personal Data Protection Act 2012 and Aesthéa’s own internal policies and procedures.
We collect your personal data, which will include personal health information, when you request for our services at our clinic or when you seek recommendations or advice through a phone call, email or other internet-based communication channel. We collect your personal data to make recommendations on our services or to assess your need for services. If you do not provide us with your personal data, we will not be able to provide any advice or services to you.
By completing the Aesthéa’s Patient’s Profile or Record in the paper or electronic format, you consent to us collecting, using and disclosing your personal data as set out above. Additionally, for the purpose of marketing, we may use your personal data to send you promotional offers or information regarding our products and services that may be of interest to you. This consent remains valid until you alter or revoke it by providing written notice us to withdraw your consent.
If you have a complaint or wish to know more information about how Aesthéa manages your personal data, please contact our Personal Data Officer at:
Aesthea Clinic Pte Ltd,
26 Beach Road,
#B1-24, South Beach Avenue,
Tel: 6386 9639
The Information We Collect On Our Website
1. Personal Information
We do not collect any personal identifying information about you on this website or in person except when you specifically and knowingly provide such information in connection with the services offered. Such information may include your name, e-mail address, phone number, address, occupation, medical history including and not limited to sensitive information relating to food or drug allergies, etc.
Cookies enable us to track and target the interests of our users to enhance their browsing experience on this Website. For instance, by setting a cookie on this Website, you would not have to key in information more than once on different pages, thereby allowing you to save time while on this Website. While you have the ability to accept or decline cookies by configuring your web browser setting, if you refuse the cookie, this website’s functionality may be limited in some areas.
3. IP Addresses
We may collect the IP address of all users visiting this Website for the purposes of trend analysis and aggregate demographic analysis.
4. Site Usage Tracking
We may monitor and analyse your activity on this Website to gather information and to determine website traffic in different areas of this Website.
5. Other Information Collected
We may gather aggregate statistical information about this Website’s visitors such as browsers used, pages viewed, number of visitors, average browsing time, etc., to analyse the site’s internet traffic.
We reserve the right to share the personal information you disclose to us, including the aggregate demographic or statistical data we collect, with our Affiliates to improve your browsing experience on this Website or to facilitate marketing research.
Disclosure of Personal Information
1. Sharing with Third Parties
We do not rent or sell your personal-identifying information. We may, however, share your personal-identifying information with companies that assist us in delivering electronic and/or postal mailings, provide maintenance for the Website, or help facilitate our events. These companies will use your information solely to provide these services to us.
Aesthéa may disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:
a. Protect the rights or property of Aesthéa
b. Act in urgent circumstances to protect the personal safety of Aesthéa employees, users of our Website, or the public.
Opt-Out of Providing Personal Information
Users of this Website may rescind their permission to allow Aesthéa to use their personal information, and may opt to remove their personal information from our database by corresponding to us via our email or office address. Upon receipt of such notification, we will, within a reasonable timeframe, either: remove your personal information from our database (which may affect your ability to use the Website), or permit you to “opt-out” of further e-mail contact.
Links to Third-Party Websites
While we endeavour to take all reasonable security measures to protect against the loss, misuse, and alteration of your personal information, the confidentiality of any communication or material transmitted via the Internet, which is innately insecure, cannot be guaranteed. Thus, you should consider carefully if you wish to submit sensitive information to us via the Internet.
Do Not Call Provisions
Aesthéa does not, and shall ensure that its employees or agents shall not send a specified message to a Singapore telephone number without first checking with the Do Not Call Registry established by the Personal Data Protection Commission (“PDPC”) and receiving confirmation from the PDPC that such Singapore telephone number is not listed on the Do Not Call Registers.
Aesthéa shall not make, cause or authorise a voice call addressed to Singapore telephone number that conceals or withholds, or that has the effect of concealing or withholding, the calling line from the recipient.
Complaint Handling Procedure
Should you be unhappy with our handling of your personal data or you believe there has been a breach of this policy, please contact our clinic or email to our Data Protection Officer to clearly set out the nature of your concern.
Complaints may be initially made verbally, or in writing. Where a complaint is made verbally, you must confirm the complaint in writing as soon as possible.
Aesthéa requires that all of its employees and representatives with access to personal data maintain confidentiality concerning that personal data. All employees and representatives are trained in the proper conduct of those procedures that are relevant to their duties.